NaihatiCake – Cancellation And Refund Policy


  • Please check your PIN code while ordering. Money order will not be refunded if the PIN code is not accepted and the order placed on your behalf.

1. Cancellation
Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. Order cancellation charges are 10% or Rs.200 whichever is higher, if order is cancelled before 48 hours of the delivery.

2. Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to

Mail shall contain following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

 Cancellation shall be initiated after formal order cancellation request is received at

4. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund in the form of store credit or the product will be replaced.                                                                                                                                                                                                                                                                                              d. Since flowers are perishable products, return or exchange will not be possible.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

6.Store credit provided as part of cancellation or refund doesn’t have any cash value.

6. In case of Cancellation, 10% charge will be applicable.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Naihati Cake’s account may be considered for order enhancement but will not be refundable.

9. Refunds are processed to your payment method within 15 working days.

10. In all matters concerning Cancellation and refund Naihati Cake shall have the deciding hand.

11. Naihati Cake may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. There is no refund of money if an order is placed in By mistake.

Need help?

If you have any questions/comments about our Cancellation And Refund Policy, please email us at

Contact us at for questions related to refunds and returns.